Glossary
Support plan
In one sentence
A written plan, agreed with the resident, setting out their goals, the support they will get and when it will be reviewed.
Support plans and the records of support delivered against them are the main evidence councils use when testing whether support is more than minimal.
Related terms
Where it comes up
- What is exempt accommodation?Exempt accommodation is supported housing where the landlord is a housing association, registered charity, voluntary organisation or non-metropolitan county council, and that landlord, or someone acting for it, gives the resident more than minimal care, support or supervision. Housing Benefit pays the rent, and the usual local rent caps do not apply.
- A guide for managing agents and proptech teams in supported housingIn supported housing the landlord, support provider and managing agent carry different duties, and the paperwork has to say who does what. Managing agents need a clear management agreement and a compliance record. Proptech teams should build around the evidence councils and licensing officers ask for, with proper protection for sensitive data.
- The four categories of specified accommodationSpecified accommodation is the group of supported housing types where rent is paid through Housing Benefit, even for people on Universal Credit. There are four categories. Exempt accommodation, managed properties, domestic abuse refuges and local authority hostels. Each has its own tests for who the landlord can be and whether support is required.