Glossary
Intensive housing management
Also called: IHM
In one sentence
Housing management that costs more because of residents' needs, which Housing Benefit can cover if it is not support.
Examples include extra property inspections, managing more frequent repairs, faster reletting and more tenancy sustainment visits. It must be kept separate from support and evidenced, often with time records.
Related terms
Where it comes up
- Grey areas in exempt and supported accommodationMost disputes in exempt accommodation come from questions the regulations never fully answer. How much support is more than minimal, when a support provider acts for the landlord, whether a CIC is a voluntary organisation, and how HMO, planning and tenancy law apply. Decisions turn on facts, so the safest position is a structure that matches what happens day to day.
- Supported living explainedSupported living is long-term housing for adults, often with learning disabilities, autism or mental health needs, where the person holds their own tenancy and gets care from a separate provider. The Care Quality Commission regulates the personal care, not the home. The arrangement only works legally if housing and care are genuinely separate, so the person could change care provider without losing their home.
- A guide for managing agents and proptech teams in supported housingIn supported housing the landlord, support provider and managing agent carry different duties, and the paperwork has to say who does what. Managing agents need a clear management agreement and a compliance record. Proptech teams should build around the evidence councils and licensing officers ask for, with proper protection for sensitive data.